Processing times, carrier options, shipping insurance, delivery estimates, and everything you need to know about how we ship your order.
PROCESSING TIMEBatching all UV bulb orders to the 1st Friday of each month allows us to ensure quality inspection, safe packaging, and the best possible shipping rates for bulb orders. Guardian Club subscription bulbs always follow this schedule.
SHIPPING RATES & METHODSFREE SHIPPING on all devices within the continental United States.
Shipping is calculated at checkout based on quantity, weight, and destination.
Standard ground shipping rates apply to all subscription bulb shipments.
All available carrier rates are displayed at checkout so you can choose the option that best fits your needs and budget. Every shipment includes a tracking number emailed upon dispatch.
Most EconomicalThe most affordable shipping option for domestic orders.
Important: USPS may occasionally lose packages and sometimes does NOT scan tracking until right before delivery or upon delivery. If reliable tracking and guaranteed delivery are important to you, we recommend selecting UPS instead. RecommendedSlightly higher cost but significantly more reliable tracking and delivery. Recommended for customers who want peace of mind and consistent delivery updates throughout transit.
Available for select shipments. Provides reliable tracking and delivery with competitive rates for expedited service.
InternationalUsed for international shipments to Canada and worldwide destinations. Includes customs handling and international tracking.
Tracking numbers are emailed to you as soon as your order ships. Shopify customers can also track orders by logging in to their account. Amazon orders are tracked through your Amazon account.
SHIPPING INSURANCEAdd shipping insurance at checkout to protect your order against loss, return-to-sender (RTS), and other carrier-related shipping issues. If your insured package is lost, returned to sender, or experiences a carrier-related shipping issue, we will reship your order at no additional cost.
If you choose not to purchase shipping insurance and your package is lost, returned to sender, or damaged in transit:
We strongly recommend purchasing shipping insurance on all orders.
DELIVERY TIMES| Destination | Service | Estimated Delivery |
|---|---|---|
| United States | Standard Ground | 3–7 business days |
| Expedited | 2–3 business days (when available) | |
| Express | 1–2 business days (when available) | |
| Canada | Standard | 7–14 business days |
| Expedited | 3–7 business days | |
| International | DHL (contact us for quote) | 7–21 business days |
International orders may be subject to additional customs duties, taxes, or fees imposed by your country's government. These are not collected by BioShieldUV and are the customer's responsibility. Additional processing time may apply for customs clearance.
LOST OR DAMAGED PACKAGESIf your package arrives damaged, please report it within 48 hours of delivery with photos of the damage and packaging. We will file a carrier claim on your behalf and arrange for a replacement or resolution based on your shipping insurance status.
SHIPPING RESTRICTIONS & SPECIAL NOTESDuring peak season (November through January), processing times may increase by 1–2 business days due to higher order volumes. We recommend selecting expedited shipping for time-sensitive holiday orders.
All products ship in their original packaging when possible, designed specifically for safe transit. BioShieldUV devices are packaged to withstand standard shipping conditions without double-boxing.
RELATED POLICIESMembership benefits, warranty terms, billing details, and program guidelines.
View policy →90-day device return policy, return process, and refund guidelines.
View policy →How to manage, modify, pause, or cancel your Guardian Club subscription.
View policy → CONTACT USShipping policies are subject to change. Current policies apply to your order at the time of purchase. Last updated: February 2026.